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TradeTack is a Canadian-based equestrian marketplace that connects verified sellers with buyers through a secure escrow transaction system. We operate as a neutral platform and do not hold or ship inventory ourselves — all items are listed and shipped by individual sellers.
Our goal is to provide a transparent, secure, and trustworthy environment for buying and selling horse tack across Canada.
1. Order Placement & Secure Escrow Payment
When a buyer places an order, the full payment is collected by TradeTack and securely held in escrow.
Funds are not released to the seller immediately. This protects buyers and ensures that the seller ships the correct product before receiving payment.
2. Seller Packaging & Shipment
After the order is placed, the seller must:
• Package the product according to TradeTack’s shipping standards
• Generate a shipping label through TradeTack
• Ship the order within 3 business days
• Use approved carriers such as Canada Post, UPS, or FedEx
• Upload valid tracking information to the TradeTack order system
All products are shipped from within Canada, unless otherwise stated on the product page.
3. Delivery Timeframes
Orders are typically delivered within 5–13 business days, depending on destination and carrier selected at checkout.
Shipping costs are calculated based on package weight and delivery location.
4. Buyer Inspection & Trial Period
Upon delivery, buyers are provided with a 14-day inspection window for eligible products.
During this period, buyers may inspect the item to confirm that it matches the product description and listing details.
5. Returns & Refunds
If the buyer is not satisfied:
• A return request may be submitted within 14 days of delivery
• Return shipping costs are the responsibility of the buyer
• Returned items must be in original condition
• Once the returned item is inspected, refunds are processed within 3–5 business days
Return Address:
7835 159 St NW,
Edmonton, Alberta T5T 4V4,
Canada
6. Escrow Fund Release
Funds are released to the seller only when:
• The buyer confirms the order is satisfactory, or
• The 14-day inspection period expires without a dispute.
7. Disputes & Buyer Protection
If an item is not delivered or does not match its description, the buyer may open a dispute.
TradeTack will review:
• Tracking information
• Order communications
• Supporting evidence
to reach a fair resolution for both parties.
8. TradeTack’s Role
TradeTack operates solely as a secure transaction platform. We do not own inventory and do not directly ship products.
Our role is to:
• Protect buyers through escrow payments
• Support sellers with secure payment processing
• Provide dispute resolution services
• Ensure transparent, trustworthy marketplace transactions