Overview

TradeTack is a Canadian online marketplace connecting buyers with verified independent sellers of new and pre-owned equestrian products. All sales are final unless a product is explicitly marked as eligible for a 5-Day Trial or qualifies under Buyer Protection. Return eligibility is determined per product and is clearly disclosed on each product page.

Trial Eligibility (Important)

Only products explicitly labeled as “5-Day Trial Eligible” qualify for trial returns. Products that do not display this label are final sale and not eligible for returns, except where Buyer Protection applies.

5-Day Trial Terms

For products marked as 5-Day Trial Eligible:

• The trial period begins on the delivery date.
• Buyers must submit a return request within 5 calendar days of delivery.
• The 5-day period applies to submitting the request, not shipping the item.
• Once approved, the buyer may ship the item back according to the provided instructions.

Returned items must:

• Be in the same condition as received.
• Show no additional wear, damage, or alteration.
• Include all original accessories and packaging.

Buyer Protection Coverage

Buyers may qualify for Buyer Protection if:

• The item received is not as described.
• The item arrives damaged, incomplete, or incorrect
  The seller fails to ship within the required timeframe.
• An approved return request is submitted within the applicable trial period.
• All Buyer Protection claims are reviewed and decided by TradeTack.

Return Approval

Requirements

• All returns require prior approval.
• Items returned without authorization or sent to the wrong address may be refused.

Return requests must be submitted through TradeTack Customer Support and include:

• Order number
• Reason for return
• Photos or documentation, if applicable
• Requests are reviewed within 2–3 business days.

Return Shipping

• Buyers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
• Return addresses are provided only after approval.
• Items are typically returned directly to the seller unless otherwise specified.

Refund Processing & Escrow

• Payments are processed at checkout and held in escrow by TradeTack.
• Funds are released to the seller after delivery confirmation or trial completion.
• Approved refunds are issued to the original payment method.
• Refunds are processed within 5–10 business days after inspection.
• Refunds may be reduced or denied if return conditions are not met.

Final Notes

• TradeTack does not operate a central warehouse.
• TradeTack is the final decision-maker for return approvals and Buyer Protection claims.
• Abuse of the trial or return system may result in account restrictions