TradeTack · Shipping Policy

Shipping Policy

Trade Perfumes is a specialized online fragrance marketplace operated under our registered business trade name TRADETACK (Registration No: TN27680982, issued in Alberta, Canada). We are committed to providing transparent, reliable, and fully trackable shipping services across the mainland United States.

01

Order Processing & Handling Time

  • Order Cut-Off Time: 5:00 PM (MT - Mountain Time), Monday through Friday.
  • Handling / Processing Time: All orders are confirmed, verified, and prepared for dispatch within 1 to 2 business days (Monday – Friday). Orders placed after 5:00 PM MT or over the weekend will begin processing on the following business day.
02

Transit Time & Delivery Coverage

  • Target Shipping Zone: Mainland United States (excluding P.O. Boxes, APO/FPO addresses, Alaska, and Hawaii).
  • Standard Delivery Window: Standard estimated delivery takes 3 to 7 business days after dispatch, with extended ground transport taking up to 10 to 15 business days depending on buyer location and seller fulfillment routing.
  • Shipping Days: Shipments are processed and delivered on standard business days (Monday through Friday, excluding national holidays).
03

Shipping Rates & Charges

We maintain clear, upfront, and transparent shipping costs across all listings on TradePerfumes.com:

  • Free Shipping Items: Select products across our marketplace qualify for Free Shipping. Items eligible for free shipping will clearly display a "Free Shipping" tag or badge directly on their product detail page and at checkout.
  • Standard Flat Rate Shipping: For all other non-qualifying fragrances, a transparent Flat Shipping Rate of $10.00 applies per order within the mainland United States.
  • Calculated Itemization: The exact shipping fee (either $0.00 or $10.00) is itemized in your shopping cart before you make any payment.
04

Order Tracking & Carriers

  • Carriers Used: Orders ship directly via reliable ground carriers (primarily USPS and UPS Ground).
  • Tracking Confirmation: As soon as your order ships, an automated shipping confirmation email containing your direct carrier tracking number will be sent. You can also track your shipment status anytime directly from your Account Dashboard.
05

Damaged, Lost, or Defective Shipments

  • Reporting Window: If your package arrives damaged, defective, or with an incorrect item, please notify us within 14 days of delivery.
  • Filing a Claim: Email our support team at support@tradeperfumes.com with your Order Number and clear photos of the damaged product/packaging.
  • Buyer Protection: All valid shipping issues are investigated and resolved under our Buyer Protection Guarantee through immediate replacements or full refunds.
06

Corporate Office & Support Contact

For any shipping inquiries, tracking assistance, or delivery support, please contact our team:

  • Legal Business Entity: TRADETACK (Registration No: TN27680982, Alberta, Canada)
  • Operating Store: Trade Perfumes
  • Official Head Office Address: 203-7835 159 ST NW, Edmonton, AB T5R 2E1, Canada
  • Customer Support Email: support@tradeperfumes.com
  • Support Phone: +1 (888) 774-7217 (Monday – Friday, 9:00 AM – 5:00 PM MT)