Our Role as a Marketplace

TradeTack operates as a secure online marketplace that connects buyers and sellers.

While individual sellers list and ship their own products, TradeTack provides:

• Secure escrow payment processing
• Customer support and dispute mediation
• Platform monitoring to promote safe and transparent transactions

Buyer Protection Commitment

We work actively with both buyers and sellers to resolve issues fairly, including cases involving:

• Product condition concerns
• Delivery delays
• Disputed transactions

Our goal is to ensure a positive and trustworthy experience for all users.

Platform Responsibility

TradeTack is committed to maintaining the integrity of the marketplace by:

• Reviewing disputes based on tracking data and communication records
• Taking action on accounts involved in fraud or misuse
• Supporting refund and return processes in accordance with our Product Trial & Return Policy

Limitation of Liability

TradeTack provides marketplace services and dispute resolution support in good faith.

We strive to ensure fair outcomes but cannot guarantee results in every individual case.