Legal

Product Trial Feature

• Customers must pay the full purchase price at the time of order.
• Upon delivery, the customer has 5 days to try the product.
• If the product does not meet the customer’s requirements, they may request a return through TradeTack Customer Support.
• Our team will create a support ticket and review the request in coordination with the seller.
• Approved returns will be refunded using the original payment method within 5–10 business days, depending on the payment provider.
• Returned products must be in original condition with all accessories and packaging intact.
• The customer is responsible for paying the return shipping cost.
• Misuse of the trial and return feature may result in account suspension.

Buyer Requirements for Returns

• Clear photos showing the issue or reason for return (if applicable)
• A written claim describing the reason for return
• The claim must be submitted before the trial period ends

Important Notes

• Refunds are not automatic and require approval.
• TradeTack and the seller together reserve the right to approve or deny any return or refund request.